Privacy policy

This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from Cane5.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

DEVICE INFORMATION: When you visit the Site, we automatically collect information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we gather information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

COOKIES: Data files placed on your device or computer, often including an anonymous unique identifier. We use cookies, pixels, tags, and similar tracking technologies to enhance your browsing experience, analyze website traffic, personalize content, and understand how users interact with our site. These technologies also help us recognize returning visitors, keep items in your cart, and determine when a browsing session or cart has been abandoned so we can send abandoned cart reminders by email or SMS.
Most browsers allow you to manage cookie preferences through settings; however, disabling cookies may impact essential features of the Site, including cart functionality and checkout processes. For more information about cookies and how to disable them, visit allaboutcookies.org.
LOG FILES: Track actions occurring on the Site and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
WEB BEACONS, TAGS, AND PIXELS: Electronic files used to record information about how you browse the Site.

ORDER INFORMATION: When you make a purchase or attempt to make a purchase through the Site, we collect information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

ORDER INFORMATION: We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud; and
Provide you with information or advertising related to our products or services, in line with the preferences you have shared with us.
Send transactional, promotional, and reminder communications by email and SMS (text message), including order updates, shipping notices, marketing messages, and abandoned cart reminders when triggered by site activity. SMS messages are sent only to users who have provided consent to receive text messages. Messages may include offers, order reminders, and information about products and services. Message frequency varies. Message and data rates may apply.

We may share your personal information, including phone numbers and email addresses, with service providers who assist in delivering email or SMS communications or marketing messages on our behalf. These providers are bound by data protection standards and may only use your information to provide services for Cane5.

DEVICE INFORMATION: We use the Device Information that we collect to help us screen for potential risk and fraud (particularly your IP address) and to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

TEXT MESSAGING (SMS) COMMUNICATIONS

If you choose to receive marketing or informational text messages from Cane5, you consent to receive recurring automated messages at the mobile number you provide. Messages may include promotional offers, abandoned cart reminders, order notifications, and other updates about products, services, and campaigns.
To receive SMS messages, you must provide explicit consent, such as checking an opt-in box, submitting your number during checkout (where permitted), or otherwise agreeing to receive texts. You can opt out at any time by replying STOP to any message you receive or by contacting us at hello@cane5.com. After opting out, you may still receive transactional messages related to orders or customer service unless you specifically opt out of those as well.
Message and data rates may apply. Standard message frequencies vary. For help, reply HELP to any message or contact support at hello@cane5.com.

Cane5 complies with applicable laws governing electronic communications, including the Telephone Consumer Protection Act (TCPA) and related regulations. We obtain consumer consent before sending marketing SMS messages, and users may opt out at any time.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information as described above. For example, we use Shopify to power our online store—you can read more about how Shopify uses your Personal Information here. We also use Google Analytics to understand how our customers use the Site—you can read more about how Google uses your Personal Information here. You can also opt out of Google Analytics here.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may interest you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here.

You can opt-out of targeted advertising by using the following links:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example, if you make an order through the Site) or to pursue our legitimate business interests listed above. Also, please note that your information will be transferred outside of Europe, including to Canada and the United States.

You have the right to opt out of marketing communications, including email and SMS, at any time. You may do so by following the unsubscribe instructions in the message or by contacting us at hello@cane5.com. Opting out of marketing communications does not affect transactional or service messages necessary to fulfill orders or account information.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at hello@cane5.com.