

Frequently Asked Questions
Product Questions
The package contains the AirLux Pro fan, a rechargeable 20 V battery & power-bank pack, and the dedicated wall charger.
The fan housing is IP44 splash-proof, but the battery itself has no IP rating—never submerge either component.
Press the power button once to cycle speeds; press and hold ~2 sec to turn off. Speeds 1-3 = normal airflow; speeds 4-5 = max power.
Tap the light button for three brightness levels (High/Med/Low) and hold ~2 sec to toggle warm, neutral, or cool.
Yes—180 ° tilt for airflow, a retractable hook for hanging, and a ¼″-20 tripod mount.
It ships partially charged; fully charge before first use.
About 1 hour with the supplied charger. LEDs blink while charging and stay solid when full.
Battery: only the Cane5 21 V 1.5 A wall charger.
Yes—plug a 5 V 2 A or higher USB-C charger into the external USB-C power port on the base of the fan to power the fan directly.
Press the battery-check button; the LED gauge lights up and activates the USB ports.
Yes—the battery is also a power bank. Press the battery-check button to activate the USB ports and then use the USB-A or USB-C ports on the rear of the power bank to charge phones, tablets, cameras, etc.
Keep below 104 °F (40 °C) and store in a cool, dry place for best battery life.
Never immerse, crush, drop, or open the battery pack; avoid metal objects touching terminals.
Purchasing Questions
We can ship to virtually any address within the United States but we cannot ship to Post Office boxes. Our standard shipping options include United States Postal Service (USPS), UPS, or FedEx Ground.
We strive to process and ship orders placed from Monday through Friday within 48 hours of receipt. Orders placed over the weekend will be processed at the start of the next business week. If there are any delays or issues with your order, we will notify you via email.
You may return new, unopened, unused products within 30 days of delivery for a full refund. Return shipping costs are your responsibility unless we determine the return is due to our error.
Please note that all battery sales are final and not eligible for return or refund.
To initiate a return, contact us through our contact page with your order number and return details. If approved, we will provide a Return Material Authorization (RMA) and instructions. Returns will only be accepted with a valid RMA.Refunds will be processed to your original payment method within four weeks of receiving your returned item.
You can contact us through our contact page! We will be happy to assist you.